Job ID: CCH-2436
Reports To: President and Chief Executive Officer
Salary Range: $135,950.00 to $163,800.00, plus 20 paid vacation days and excellent benefits.
Pension: Healthcare of Ontario Pension Plan (HOOPP)
Time for a change? Are you looking for your next role where your excellence will continue to shine, your professional standards are highly valued, and you can continue to learn and grow? If you consider yourself a quadruple-aim oriented healthcare leader and are looking to be part of a dynamic health care team in a first of its kind community health and support services agency, this is your opportunity to advance your career and contribute to health system transformation.
CommunitiCare Health is a single community health care agency providing a full range of community health care and support services in West Toronto. We offer community support services, community mental health and addictions services, supportive housing, inter-professional primary care and home care services in an integrated and coordinated way. We are community governed. We continually look for ways to serve our clients and our community better and to provide enhanced access to equitable care.
Position Statement/Summary
As part of the executive leadership team, the Vice President of Corporate Operations leads and enables a team of administrative staff, working at multiple sites providing the full range of “back office” corporate operations to support of effective and efficient delivery of health services/programs and support services and to meet other corporate organizational needs contributing to organizational achievement Quadruple Aim operational excellence.
Working in collaboration with a Chief Information Officer and having the active support of a Chief Financial Officer and Director of Human Resources and other key staff, this role provides active leadership, oversight and accountability for day-to-day delivery of all corporate operations. This includes the agency’s Finances, Accounts Receivable/Payable and annual Audit, Supply Chain, IT/IM and Decision-Support, Human Resources, Property & Facilities Management/Maintenance and Real Estate Acquisitions and Leasing functions
In addition to responsibility for and oversight of day-to-day corporate operations, the role includes ensuring that each back office department remains compliant with all applicable laws, legislation, and internal policies, fosters the creation of a collaborative “back office team” with back office functions integrated in terms of its people, processes and technology
The Vice President, Corporate Operations will:
- collaborate with the Chief Executive Officer and the Vice President, Programs, Services and Supports in driving organizational vision, executing strategy, and supporting our people and teams to be the best that they can be
- work in collaboration with a Chief Information Officer and have the active support of a Chief Financial Officer
- oversees the development and approval of the annual operating budget and Mult-Sector Accountability Agreement (M-SAA), and ensures regular reporting as required internally by the organization and externally by funders
- recommends to the President and CEO annual initiatives to strengthen and improve the corporate operations division as part of the overall annual and multi-year goals and objectives and incorporate into the annual operating plan
- supports and advises the Chief Executive Officer, Vice President, Programs, Services and Supports and any other key stakeholders on the organization’s operating plan, budgets, priorities, and policy matters
- oversees on behalf of the Executive Team, development and execution of the organization’s Enterprise/Integrated Risk Management Plan
- responsible for ensuring that the corporate operations division is positioned and resourced to support the organization’s execution of a multi-year strategic plan via annual operating plans, quality improvement plan and integrated risk management plan.
- ensure that the organization has ready access to the full range of decision-support services to support all reporting (financial, service delivery, reports to funders, etc,) and to support organization quality and performance monitoring and improvement including the generation of the organizational scorecard and dashboards.
- ensure that all financial and other performance reporting to Ontario Health and other funders are accurately generated in a timely manner for internal review and approvals and submitted to Ontario Health and other funders.
- ensure the development and implementing of organization-wide and service area-specific health and safety programs by ensuring regular staff training and education, identifying potential organizational risks and promoting staff and client and environmental safety.
Key Responsibilities
- Lead and enable a team of 20+ staff across all back office/corporate operations currently located at multiple sites in West Toronto
- Motivate and enable employees through guidance, recognition and other supports as required to foster a supportive team environment
- Regularly review corporate operation structure, processes and locations to bring about continuous improvements
- Develop an annual plan for the overall corporate operating division
- Set comprehensive goals and key performance indicators to assess and measure the effectiveness of corporate operations
- Oversee the development and maintenance of agency-wide corporate and financial policies and procedures
- Oversee daily operations of the Corporate Operations Division ensuring operational excellence
- Ensure the analysis and interpretation of organization corporate operations performance data and metrics, identifying needs for performance improvement and annually implementing performance improvement initiatives as documented in a quality/performance improvement plan approved by the CEO
- Develop with the CFO an annual organizational budget for approval by the CEO
- With the support of the CFO and guidance by the CEO helps manage the annual budget of the organization and the corporate operations division
- Working with the CFO, ensure the timely generation monthly and quarterly financial reports, including year-end financial forecasts for the CEO for quarterly presentation to the Board and any other body per contractual obligations
- Ensure regular (at least annual) review of all contracts, agreements and leases to ensure compliance and proper notifications per the terms of the contracts
- Oversee a team ensuring the regular inspection and the maintenance and the safety of seven owned real estate properties and three leased administrative and service provision facilities, ensure the regular monitoring and enforcement of supportive housing lease arrangements with ten landlords and address issues arising from landlord/tenant relations including landlord’s responsibilities for property management
- Develop short and long-term real estate development plans including matters relating to the effective redevelopment, disposal of properties and acquisition of new properties
- Ensure the planning and management of any capital acquisition or development projects, including real-estate acquisition, financing and funding
- Attend management meetings, board meetings, board committee meetings as needed, and other relevant internal or external meetings. May represent the organization at all meetings that are relevant to development projects such as zoning, city meetings, etc.
- Annually identify and pursue professional development opportunities
- Travel to the agency’s various sites in West Toronto will be required
- Able to work flexible hours and extra hours as needed
- Every so often must be available after-hours and weekends for on-call emergency response relating to the agency’s 24-hour service sites
- Other duties as assigned by the CEO
Qualifications
- Team player and able to actively contribute, learn and grow in a “first of its kind” community health and support services organization
- Previous working experience as VP Corporate Operations or Chief Operating Officer, or equivalent or minimum of 5 years’ comparable experience
- Master’s in Business Administration or equivalent
- Solid understanding of Corporate and Not-for-Profit Finance and Accounting, Accounts Receivable/Payable processes and related digital systems.
- Ability to oversee an annual audit
- Good knowledge of human resources and recruitment and retention processes and related digital tools
- Familiarity with supply chain processes and associated digital systems
- Understanding of IT/IM systems and infrastructure
- Familiarity with property & facilities management/maintenance and some appreciation of real estate acquisitions and leasing
- Values the role and understanding of quality and performance improvement and performance monitoring
- Good knowledge of data analysis and developing and monitoring KPIs
- Outstanding organizational and time management skills
- Excellent interpersonal and leadership skills
- Strong communication and presentation skills
- Problem-solving mindset
We thank all the applicants for their interest and advise that only those selected for an interview will be contacted.
As part of our hiring practices, we encourage and particularly welcome resumes from traditionally marginalized communities. This includes but is not limited to consumers/survivors, people of colour, indigenous peoples, persons with disabilities, and members of the 2SLGBTQI+ community.
If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per the resources available to us.
CommunitiCare Health is a scent-free environment.
