Vice President, Programs, Services & Supports

$140,000 - $155,000 yearly
  • West Toronto Community Health Services
  • 2238 Dundas Street West, Toronto, ON, Canada
  • Jan 13, 2023
Full time Executive Nonprofit-Social Services

Job Description


Vice President, Programs, Services & Supports





Time for a change?  Are you looking for your next role where your excellence will continue to shine, your professional standards are highly valued, and you can continue to learn and grow? If you consider yourself a quadruple-aim oriented healthcare leader and are looking to be part of a dynamic inter-professional health care team in a unique community health and support services agency, this is your opportunity to advance your career and also contribute to health system transformation.


On December 15, 2021, Regeneration Community Services, Storefront Humber Inc., and The Four Villages Community Health Centre amalgamated to create the West Toronto Community Health Services (WTCHS), formally merging and now integrating community mental health and addictions services, community support services, home care, and inter-professional primary health care services.  Under one agency, our overarching goal is to provide the full range of coordinated community health and support services to help keep our clients physically and mentally healthy and living at home, in the community.   


As part of the executive leadership team, and reporting to the President and Chief Executive Officer, the Vice President, Programs, Services and Supports provides enabling and supportive leadership and oversight via four Directors for the organization’s three service delivery divisions: mental health and addictions, community support services & home care, and primary health care.  Services being overseen through the Directors include: inter-professional team-based care primary care, health promotion programs, community initiatives in partnership with other agencies, residential support services, supportive housing, peer support, community support services and programs and home care. This position is also accountable for the agency’s privacy office and for ensuring accreditation readiness and maintenance.


WTCHS highly values diversity, inclusion and respect, and we thus strongly encourage resumes from people who reflect the diverse communities we serve and support.


The Vice President, Programs, Services and Supports:


o   Collaborates with the Chief Executive Officer and Vice President, Corporate Operations in driving organizational mission, vision, operational strategy, and hiring needs, consistent with organizational values and achieves Quadruple Aim operational excellence in care, services, programs and client supports

o   Leads and enables and team of dedicated health care and support services professionals to ensure our clients easily receive and benefit from team-based, coordinated, inter-professional and inter-sectoral care through a “whole system” approach to quality, i.e., Quality Improvement, Quality Monitoring, Quality Assurance and Quality as a Strategic Lever

o   Inspires and supports the Directors across service delivery to enable the integration of programs and services and support in a way that improves collaborative and coordinated care by all providers and teams across the organization to enhance client experiences and outcomes

o   Recommends to the President and CEO an array of initiatives and improvements to the agency’s programs and services, for inclusion in the annual operating plan pertaining to further strategic priorities, achieve related goals, and improve organizational performance

o   Responsible for implementing the initiatives relating to the strategic direction and goals of the division within the framework of the organization's strategic plan and annual operating plans.

o   Continually participates in building and maintaining positive working relationships across the organization through effective communication, performance improvement and teamwork efforts

o   Oversees the development and implementation of annual quality improvement and performance improvement plans for review and approval by the CEO and the Board

o   Works with the CEO and VP of Corporate Operations to identify and mitigate enterprise risks and develop an annual Integration Risk Management Plan

o   Responsible for overseeing the preparation towards accreditation and maintenance of standards by supporting directors and others involved in accreditation







Strategic Management

o   Oversee the design, planning, implementation and evaluation of service delivery, plans and procedures

o   Set comprehensive goals for the growth and success of client services and programs


Leading Service Delivery

o   Oversees the directors in the effective and efficient daily operations – services delivery and community programs

o   Provides strategic leadership for the development of a dynamic, professional practice environment recognized for clinical excellence and quality client care and experience

o   Combines knowledge of client care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare and social service work professionals and clients to promote safe, effective, and efficient use of health IT in all service delivery settings


Oversight of Compliance and Privacy

o   Oversight of the agency’s privacy office

o   Responsible for agency-wide privacy related policies and procedures ensuring adherence to privacy legislation

o   Oversee the accreditation process for the agency



o   Motivate employees through guidance and recognition

o   Analyze and interpret data and metrics to identify risks and opportunities for performance or quality improvement

o   Travel to the agency’s various sites will be required from time-to-time

o   Must be available on a rotational basis (share “executive on-call”) for after-hours and weekends for on-call emergency escalation response relating to the agency’s 24-hour service sites

o   Other duties as assigned






o   Master’s degree in health science or administration or related field with extensive experience in the delivery of client services in the areas of mental health and addictions, primary care and/or community support services. 

o   Must be registered and in good standing with a regulated health professional college in Ontario

o   Passionate about Quality Improvement (QI) and possessing a strong understanding of tools enabling quality/performance improvement as measured by Quadruple Aim

o   Strong understanding and good experience with Enterprise Risk Management and Risk Mitigation

o   Respected team leader and team player with experience managing and enabling people and being a valued mentor 

o   Comfortable with driving and enabling change at multiple levels of an organization

o   Experience and comfort working within residential settings an asset.

o   Exceptional verbal and written communication skills, with an astute ability to articulately present material in front of large and diverse audiences

o   Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities

o   Understanding of Ontario’s current health system transformation agenda

o   Ability to be flexible to the daily changing needs within the community and to handle challenges with compassion and resolve



Salary:                             Salary range of $140,000.00 to $155,000.00 (based on experience/qualifications), plus 20 paid vacation days, above-average professional development time - 10 days, and excellent benefits.


Pension:                        Healthcare of Ontario Pension Plan (HOOPP)



Application deadline:     January 31, 2023



As a condition of employment, the successful candidate must be fully vaccinated for COVID-19 and provide proof of their vaccination status prior to the start of employment.




Interested candidates should e-mail their application to Human Resources at



We thank all the applicants for their interest and advise that only those selected for an interview will be contacted. 


If you have any requirements for accommodation, please let us know.    



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